Warranty Policy

Last updated: [01 February 2026]

At Noctis, we take a lot of care in how each piece is made, assembled, and packed. This Warranty Policy explains what we cover and how to request help if something isn’t right.

If you’re unsure before ordering (size, setup, app compatibility, or the overall vibe), email us — we’re happy to help: noctislightperth@gmail.com.

1) Our warranty

We provide a 12-month limited warranty from the date your order is delivered.

This warranty covers manufacturing defects and faults in materials or workmanship under normal household use.

2) What’s covered

Subject to assessment, the warranty may cover:

  • Manufacturing defects or structural faults that occur under normal use

  • Electrical faults that prevent the lamp from operating as intended (e.g., connector/power issues)

  • Issues with included components as supplied by Noctis (for example, a supplied bulb arriving faulty)

If we confirm a warranty issue, we’ll organise an appropriate remedy, which may include:

  • Replacement parts

  • Repair

  • Replacement unit

  • Refund (where appropriate)

3) What’s not covered

This warranty does not cover:

  • Accidental damage (drops, impacts, crushing, liquid exposure)

  • Misuse, neglect, or use outside normal indoor household conditions

  • Unauthorised modifications, disassembly, repairs, or alterations

  • Cosmetic wear after delivery (scratches, scuffs, discolouration from use or sunlight)

  • Damage caused by power surges, incorrect voltage, or use with incompatible accessories

  • Issues caused by third-party products not supplied by Noctis (e.g., third-party bulbs, adapters, smart hubs, or app modifications)

  • Lost or stolen items

4) Before you make a claim

Many issues can be resolved quickly with a simple check. Before contacting us, please try:

  • Confirm the lamp is securely connected and power is switched on

  • Test the bulb seating (if applicable)

  • If using smart features, confirm your app/device settings are correct

If you’re still stuck, contact us — we’ll help troubleshoot.

5) How to make a warranty claim

Email noctislightperth@gmail.com and include:

  • Your order number

  • Your full name and delivery address

  • A brief description of the issue

  • Photos (and a short video if helpful)

  • When the issue started and any troubleshooting steps you’ve tried

We aim to respond within [1–3] business days.

6) Returns for assessment

In some cases we may request the item be returned for inspection. If the issue is confirmed as a warranty fault, we will cover reasonable return shipping costs. If the issue is not covered by warranty, we’ll contact you with options before any paid work or reshipping occurs.

7) Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

This Warranty Policy is provided in addition to your rights under Australian Consumer Law.

8) Contact

Noctis
Perth, WA, Australia
Email: noctislightperth@gmail.com