Privacy Policy

Last updated: [01 February 2026]

This Privacy Policy explains how Noctis (“we”, “us”, “our”) collects, uses, discloses, and stores your personal information when you visit or make a purchase from noctislight.com.au (the “Site”), contact us, or otherwise interact with us.

We are committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1) What personal information we collect

Depending on how you interact with us, we may collect the following types of personal information:

Information you provide to us

  • Identity and contact details: name, email address, phone number

  • Order information: billing address, shipping address, items purchased

  • Communications: emails/messages you send us, including customer support requests

  • Optional information you provide: preferences, feedback, product questions

Information collected automatically
When you browse the Site, we may automatically collect:

  • Device information: browser type, operating system, device identifiers

  • Usage information: pages visited, time on site, clicks, referring/exit pages

  • Approximate location (e.g., city/country) based on IP address

  • Cookies and similar tracking technologies (see Section 6)

Payment information
Payments are processed by third-party payment providers. We do not store full payment card details. Your payment provider may collect and process payment information in accordance with their own privacy policy.

2) Why we collect and use your information

We use your personal information to:

  • Process and fulfil orders (payment processing, shipping, delivery updates)

  • Communicate with you about your order, enquiries, and support requests

  • Provide customer service and handle returns, refunds, and warranty matters

  • Improve and operate the Site (analytics, troubleshooting, performance)

  • Prevent fraud and maintain security

  • Marketing (optional): send updates, launches, and promotions if you subscribe or otherwise opt in (you can unsubscribe anytime)

3) When we share your information

We only share personal information when necessary to run our business and provide our services. We may disclose your personal information to:

  • Website platform and hosting providers (e.g., to operate the Site)

  • Payment processors (to securely process payments)

  • Shipping and logistics providers (to deliver your order)

  • Email and communications tools (for order notifications or marketing emails)

  • Analytics providers (to understand site performance and usage)

  • Professional advisers (accountants, legal advisers) where required

  • Law enforcement or regulators where we are required to comply with the law

We do not sell your personal information.

4) International data transfers

Because we ship worldwide and use third-party service providers, your personal information may be processed or stored outside Australia (for example, in the United States, Europe, or other locations where our providers operate). We take reasonable steps to ensure overseas recipients handle your information in a manner consistent with this policy.

5) How we store and protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using reputable service providers, limiting access to personal information, and using security measures such as encryption where available.

No method of transmission over the internet is 100% secure, but we work to protect your information using industry-standard practices.

6) Cookies and tracking technologies

We use cookies and similar technologies to:

  • Keep the Site functioning properly

  • Remember preferences (where applicable)

  • Understand how visitors use the Site

  • Measure marketing effectiveness

You can control cookies through your browser settings. Disabling cookies may affect how the Site functions.

7) Marketing communications

If you opt in to receive marketing emails, you can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

We may still send you non-marketing messages such as order confirmations, shipping updates, or customer service responses.

8) Your rights and choices

You may have rights to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or outdated information

  • Withdraw consent for marketing communications

  • Make a privacy complaint

To make a request, contact us using the details below. We may need to verify your identity before processing certain requests.

9) Third-party links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their policies before providing personal information.

10) Children’s privacy

Our Site is not intended for children under 16, and we do not knowingly collect personal information from children.

11) Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. The updated version will be posted on this page with the “Last updated” date revised.

12) Contact us

For privacy enquiries, access/correction requests, or complaints, contact:

Noctis
Perth, WA, Australia
Email: noctislightperth@gmail.com