Returns & Refunds Policy

Last updated: [01 February 2026]

If you’re unsure before ordering (size, setup, app compatibility, or the overall vibe), email us - we’re happy to help you choose: noctislightperth@gmail.com.

Change-of-mind returns

We accept change-of-mind returns within 14 days of delivery.

To be eligible:

• Items must be unused, in original condition, and returned in original packaging.

• Return shipping is paid by the customer.

• Once received and inspected, we’ll refund the item price (original shipping is free and not refunded as a separate amount).

Faulty or damaged items

If your item is faulty, arrives damaged, or doesn’t match its description, contact us at noctislightperth@gmail.comwithin 7 days of delivery (or as soon as you notice the issue). Include your order number and photos/video where relevant.

We’ll work with you to provide a repair, replacement, or refund as appropriate.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

How to start a return

Email noctislightperth@gmail.com with:

• Order number

• Your full name

• Reason for return

• Photos (if damaged/faulty)

We’ll reply with return instructions.

Return shipping & packaging

• Please package returns securely to avoid damage in transit.

• We recommend using a tracked service, as we can’t be responsible for items lost during return shipping.

Refund timeframe

Once your return is received and inspected, refunds are processed to your original payment method within 2-3 business days. Your bank/payment provider may take additional time to clear funds.

Return address

Returns are sent to:
Perth, WA, Australia